FAQ – Everything you need to know about Fil de Miel, your XXL chenille wire specialist
Welcome to our FAQ! At Fil de Miel , we know many of you have questions about our XXL balls, our creations, and how we work. Here are all the answers in one place!
Who is behind Fil de Miel?
Fil de Miel is a 100% French brand, founded with passion to make XXL, soft, and fashionable knitting accessible. Each ball, each creation, and each customer recommendation is guided by a love of handmade craftsmanship and attention to detail.
Do you deliver everywhere in France?
Yes, we deliver throughout mainland France, as well as to Belgium and Luxembourg . Shipping is fast and secure. Once your order is confirmed, it is generally shipped within 24 to 48 hours.
What are the delivery times?
The average delivery time is 2 to 4 working days . A tracking link is sent upon shipment to track your package in real time.
What type of yarn do you offer?
We offer an ultra-soft XXL chenille yarn , perfect for cozy creations like blankets, rugs, cushions or baby accessories . This yarn is also ideal for beginners, as it can be worked without needles : just with your fingers!
Do you offer multiple colors?
Absolutely! We regularly update our stock with new, trendy colors . You can find our entire range in the "XXL Balls" section of our website.
Do you sell patterns or tutorials?
Yes! Free patterns are available on our social media and blog. We'll also soon be launching exclusive digital patterns to guide you step by step.
Are your yarns suitable for baby creations?
Yes, our chenille yarn is ultra-soft and OEKO-TEX certified, guaranteeing the absence of harmful substances. It is perfect for making baby blankets, changing mats or even pretty, safe comforters.
How do I contact you if I have a question or problem?
You can write to us directly via the contact form or at contact@fildemiel.com or via our social networks. We respond within 24 hours maximum .
Why choose Fil de Miel?
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French brand
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Premium quality and incomparable softness
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Modern and inspiring colors
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Fast and careful shipping
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Available and human customer service
How to stay informed about new developments? 📩
Subscribe to our newsletter to receive a preview of:
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The new colors of balls
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Exclusive offers
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DIY tutorials and creative ideas!
